Jacuzzi Suites Niagara Falls Ontario

Had bought a dealfind voucher for a whirlpool room and $90 worth of restaurant vouchers. Went there on a Friday in January after making a reservation with the number listed on the voucher. Arrived to find out there were no whirlpool rooms left so the girl helping us phoning the Sheraton Four Points to maybe find us a room there, unfortunately they were booked as well. We asked why we bothered to make a reservation and asked to have our reservation cancelled without charge to try another time, after speaking with the manager (Bryan Delbianco) we had achieved our goal. We ate and stayed somewhere else for the night...and on that note I will also be writing a review for the restaurant (The Office) in St. Catharines we ate at because it was delicious and saved the night from being a big disappointment.

We then phoned back the next morning to ask what our options were and see if there were any rooms for that evening, we again were told they were already booked for the 'dealfind rooms' which means they have plenty of other rooms available of the same caliber but for a higher price. Anyways, we were told to phone the Sheraton Four Points to see if they had any rooms and when we did we spoke with a very rude woman on the phone who insisted 'why the hell would we be able to transfer the voucher to here', we gave up on her pretty quickly. We contacted the Ramada again and eventually spoke with the same manager (Bryan Delbianco) and explained our situation, he said he would phone us back in a bit to let us know if he could do anything for us. He did not phone us back so we gave up and went home.

A few weeks later we again tried to get a room but we phoned ahead as to not waste our time, sure enough 'the dealfind voucher rooms are full'. So when the voucher expires this week we will be left with a $90 Ramada voucher towards a room without the $90 in restaurant vouchers that were originally included. Let's just say we were very disappointed and a lot of our time and effort was wasted, we will never purchase a hotel voucher again.